Privacy Policy

Effective Date: 12.02.2026

1. Introduction

Riovex AI (“Company”, “we”, “our”, “us”) operates the website riovex-ai.com and provides AI-powered automation systems, lead generation solutions, CRM automation, and operational optimization services for businesses worldwide.

We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

2. Scope

This Privacy Policy applies to:

* Visitors of riovex-ai.com

* Prospective clients

* Clients using our AI automation systems

* Users interacting with AI-powered systems built or managed by Riovex AI

We do not knowingly collect data from individuals under 18 years of age.

3. Data We Collect

Depending on how you interact with us, we may collect:

3.1 Personal Information

* Name

* Email address

* Phone number

* Company name

* Job title

* Billing information

* IP address

* Communication data

3.2 Business & Client Data

When delivering automation services, we may process:

* CRM records

* Lead capture data

* Appointment booking information

* Email marketing data

* SMS/WhatsApp communication data

* Sales pipeline information

We process this data strictly on behalf of our clients under contractual agreements.

3.3 Website & Technical Data

* Cookies

* Analytics data

* Device and browser information

* Session data

3.4 AI-Related Data

* User inputs into AI systems

* Documents uploaded to automation systems

* Interaction logs for performance monitoring

* Automated system outputs

We do not use client data to train public AI models unless explicitly agreed in writing.

4. Purpose of Data Processing

We process personal data for the following purposes:

* Delivering AI automation services

* Lead generation and CRM optimization

* Appointment booking systems

* Client communication

* Marketing and remarketing

* Website analytics and performance tracking

* Improving service efficiency

* Payment processing

* Legal and compliance obligations

5. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on:

* Contractual necessity

* Legitimate interests

* Legal obligations

* User consent (where required)

6. International Data Transfers

As we serve global clients, data may be processed outside your country of residence.

Where personal data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards, including:

* Standard Contractual Clauses (SCCs)

* Contracts with data processors

* Security and compliance checks

7. Data Retention

We retain data only as long as necessary:

* Prospect data: up to 24 months unless consent withdrawn

* Client data: duration of contract + legally required period

* Financial records: as required by law

* AI interaction logs: retained for operational improvement unless otherwise agreed

Data may be deleted or anonymized when no longer required.

8. Data Sharing

We may share data with trusted third-party service providers, including:

* Hosting providers

* CRM and automation platforms

* Payment processors

* Analytics providers

* Cloud infrastructure services

* AI service providers

We do not sell personal data.

9. User Rights

Where applicable, you have the right to:

* Access your data

* Request correction

* Request deletion

* Restrict processing

* Object to processing

* Request data portability

* Withdraw consent

To exercise these rights, contact:

[[email protected]](mailto:[email protected])

10. Security Measures

We implement appropriate technical and organizational measures, including:

* SSL encryption

* Secure hosting infrastructure

* Role-based access control

* Password protection and 2FA where applicable

* Limited internal access to sensitive data

* Encrypted data transfers

However, no system can guarantee 100% security.

11. AI Transparency & Automated Processing

Riovex AI provides automation systems that may involve automated decision-making, including:

* Lead qualification

* Appointment routing

* Message automation

* CRM pipeline automation

These systems operate based on predefined logic or AI models. Human oversight remains available where required.

We do not use client data to independently train proprietary AI models unless explicitly agreed.

12. Cookies

We may use cookies and tracking technologies for:

* Analytics

* Performance optimization

* Marketing and retargeting

Users can manage cookie preferences through browser settings.

A separate Cookie Policy may apply.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

15. Contact

For privacy-related questions or requests, contact:

Riovex AI

Website: riovex-ai.com

Email: [[email protected]](mailto:[email protected])