Terms of Service
Effective Date: 12.02.2026
These Terms of Service govern your access to and use of the website riovex-ai.com and the services provided by Riovex AI. By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our website or services.
1. Company Information
Riovex AI operates the website riovex-ai.com and provides AI powered automation systems, lead generation systems, CRM automation, appointment booking systems, AI chat integrations, and operational optimization services for businesses worldwide.
For questions regarding these Terms, you may contact us at [[email protected]](mailto:[email protected]) or another designated contact email.
2. Eligibility
You must be at least 18 years old to use our services.
Our services are intended for business use. By using our services, you represent that you are acting on behalf of a business or for professional purposes.
You are responsible for ensuring that your use of our services complies with the laws applicable in your jurisdiction.
3. Description of Services
Riovex AI provides AI driven systems and automation solutions including but not limited to:
Lead capture and follow up systems
CRM and pipeline automation
Appointment booking systems
AI chat, SMS, and messaging workflows
Operational automation and optimization
We may update, modify, or improve our services at any time to enhance performance, security, or functionality.
We do not guarantee specific business results, revenue increases, or performance outcomes.
4. Account and Access
If you are provided with login credentials or access to any platform, you are responsible for maintaining the confidentiality of your account information.
You agree to notify us immediately of any unauthorized access or suspected security breach.
We reserve the right to suspend or terminate access if we reasonably believe that your account is being used in violation of these Terms.
5. Payment Terms
If you purchase services from Riovex AI, you agree to the pricing and payment terms outlined in your proposal, invoice, or service agreement.
Payments may be structured as one time fees, recurring subscriptions, retainers, or milestone based payments depending on the agreed scope.
Unless otherwise agreed in writing:
Payments are due as stated on the invoice
Late payments may result in suspension of services
Fees are non refundable once services have been delivered or work has commenced
If recurring billing applies, you authorize us to charge your selected payment method according to the agreed schedule.
6. Client Responsibilities
You agree to:
Provide accurate and complete information
Use our services only for lawful purposes
Comply with all applicable data protection and marketing laws
Obtain all necessary consents from your leads and customers
Not misuse, reverse engineer, or interfere with our systems
You are solely responsible for the content you upload, process, or distribute using our systems, including marketing messages, customer data, and communications.
7. Acceptable Use and Prohibited Conduct
You may not use our services to:
Send spam or unlawful communications
Violate intellectual property rights
Engage in fraudulent or deceptive practices
Distribute harmful or malicious software
Collect or process data unlawfully
We reserve the right to suspend or terminate services if we detect misuse or legal risk.
8. Intellectual Property
All materials, systems, frameworks, documentation, and proprietary methods developed by Riovex AI remain our intellectual property unless otherwise agreed in writing.
Client Data
You retain ownership of all data, branding, and content you provide to us.
You grant Riovex AI a limited license to process such data solely for the purpose of delivering agreed services.
AI Outputs
AI generated outputs provided through our systems are delivered as part of the service. You are responsible for reviewing, verifying, and approving any AI generated content before use.
We do not guarantee that AI outputs are accurate, complete, or error free.
9. AI Specific Disclaimer
Our services may include automated systems and AI driven processes, including automated messaging, lead qualification, or workflow decisions.
You acknowledge that:
AI systems may produce inaccurate or unintended outputs
Automated decisions may require human oversight
You are responsible for reviewing and monitoring system behavior
Riovex AI is not liable for business losses arising from reliance solely on automated outputs without human review.
We do not use your data to train public AI models unless explicitly agreed in writing.
10. Data Protection
We process personal data in accordance with our Privacy Policy.
If we process personal data on your behalf, you are considered the data controller and we act as a data processor, unless otherwise agreed.
You are responsible for ensuring that you have a lawful basis to collect and share personal data with us.
11. Third Party Services
Our services may integrate with third party platforms such as CRM tools, payment processors, messaging platforms, analytics providers, or AI service providers.
We are not responsible for the performance, availability, or policies of third party services.
Your use of third party services is subject to their respective terms and policies.
12. Service Availability
We aim to provide reliable services but do not guarantee uninterrupted or error free operation.
We may suspend services temporarily for maintenance, upgrades, or security reasons.
13. Limitation of Liability
To the maximum extent permitted by law, Riovex AI shall not be liable for:
Indirect or consequential damages
Loss of profits, revenue, or business opportunities
Data loss caused by third party platforms
Decisions made based on AI generated outputs
Our total liability arising from any claim shall not exceed the total amount paid by you to Riovex AI in the three months preceding the claim.
14. Indemnification
You agree to indemnify and hold harmless Riovex AI from any claims, damages, or expenses arising from:
Your misuse of the services
Your violation of these Terms
Your unlawful processing of personal data
Your marketing or communication practices
15. Termination
Either party may terminate services according to the terms outlined in the service agreement.
We may suspend or terminate access immediately if:
You breach these Terms
You fail to pay fees
Your use exposes us to legal or reputational risk
Upon termination, access to systems may be revoked and outstanding fees remain payable.
16. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on our website with a revised effective date.
Continued use of the services after updates constitutes acceptance of the revised Terms.
17. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the applicable jurisdiction of Riovex AI once formally registered.
Any disputes shall first be attempted to be resolved through good faith negotiation.
If unresolved, disputes shall be submitted to the competent courts of the governing jurisdiction.
18. Entire Agreement
These Terms, together with any signed service agreement and our Privacy Policy, constitute the entire agreement between you and Riovex AI.
If any provision is found unenforceable, the remaining provisions shall remain in effect.
By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
